Refund and Return Policy
At PODCHAINIX LLC, your satisfaction is our top priority. We stand behind the quality of our furniture and offer a clear, customer-friendly refund and return policy to ensure you shop with confidence.
30-Day Return Policy
- Eligibility: You may return unused, undamaged items within 30 days of delivery for a full refund or exchange.
- Condition: Items must be in their original packaging and condition, with all tags and accessories included.
- Custom Orders: Due to their personalized nature, custom or made-to-order items are non-returnable unless defective.
How to Initiate a Return
- Contact Us: Reach out to our team at ngocphuong.11101999@gmail.com or +84 356111099 within 30 days of delivery to request a return.
- Provide Details: Share your order number and reason for the return.
- Return Shipping: We’ll provide a prepaid shipping label for eligible returns. Pack the item securely and drop it off at the designated carrier.
- Refund Processing: Once we receive and inspect the item, we’ll process your refund within 5–7 business days to your original payment method.
Damaged or Defective Items
If your furniture arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund at no cost to you.
Why Trust PODCHAINIX?
Our hassle-free return policy reflects our commitment to your satisfaction. We’re confident you’ll love our furniture, but if something isn’t right, we’re here to make it right.
Shop now at podchainix.shop and experience the PODCHAINIX LLC difference—quality, style, and exceptional customer care.